All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Shopzal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Our policy lasts 30 days – If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items are not eligible for a return, exchange or credit note unless faulty. If you receive an item that is damaged or faulty, please contact [email protected] and our Customer Care team will be happy to assist you in repairing the faulty product.
To complete your return, we require a receipt or proof of purchase. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Shopzal and please let us know if you have any questions. You can contact us at [email protected]